Refund policy

This policy applies to subscriptions bought from TATHA VASTU PRIVATE LIMITED. It takes effect on 1 November 2026 and forms part of our terms of service.

The free trial

Every new customer can use Tatha Vastu free for 14 days on one live work order, with the first BOQ import done by our team. Nothing is charged during the trial. When it ends, the account stays open read-only until you choose a plan, so you can still export the bill you made.

Cancelling a subscription

You can cancel at any time from the account settings or through the contact form. Cancellation stops the next renewal. The service continues until the end of the period you have paid for, and then the account moves to read-only for 60 days so you can export your bills, measurement sheets and registers.

When we refund

• First paid period: if you cancel within 14 days of your first paid invoice, we refund the subscription fee for that period in full.
• Charged in error: if you were charged twice, charged for a work order that was already closed, or charged after a cancellation took effect, we refund the excess in full.
• Service failure: if the service is unavailable for a long stretch through our fault, we credit or refund the affected part of the fee in proportion.
• Subprocessor objection: if you end a service because you objected to a new subprocessor, as the data processing agreement allows, we refund prepaid fees for the unused period.

When we do not refund

• Part of a monthly or yearly period after the first 14 days, when you cancel for your own reasons. The service runs to the end of the paid period instead.
• Fees for custom bill format work that has been delivered and accepted.
• Months in which a work order was live, even if no bill was sent to the client in that month.

Adding and closing work orders

On the Growth plan, adding a work order mid-period adds a charge for the rest of that period. Closing a work order moves it to the read-only archive at no charge from the next period. Closed work orders are not refunded for the period in which they were live.

GST on refunds

Our fees are exclusive of GST. When we refund a fee, we issue a credit note against the original tax invoice and refund the GST charged on the refunded amount with it, in line with the GST law that applies at the time.

How refunds are paid

Refunds go back to the account the payment came from. We confirm a refund in writing within 5 working days of your request, and pay it within 7 working days of that confirmation. Your bank may take a few more days to show it.

If a refund is owed because of our error, we do not wait for you to ask. We tell the account owner, issue the credit note and pay the refund on the same timelines.

Annual and monthly billing

The Starter plan is billed yearly in advance. The Growth plan can be billed monthly or yearly, and the Enterprise plan is billed as its order form states. Moving from monthly to yearly billing takes effect at the next renewal. Moving to a smaller plan takes effect at the next renewal, and moving to a larger plan takes effect at once, with a charge for the rest of the period. Free PMC and client workspaces carry no fee and so carry no refund.

Asking for a refund

Send the request through the contact form with the topic set to support, and include the invoice number. If you are not satisfied with our answer, you can take it to our Grievance Officer.