Grievance Officer

Grievance Officer, TATHA VASTU PRIVATE LIMITED, 31, Poddar Chamber, S A Brelvi Road, Horniman Circle, Mumbai, Maharashtra 400001, India. Grievances are raised through the form on this page. We acknowledge every grievance within 24 hours and resolve it within 15 days of receipt.

Why this page exists

The Digital Personal Data Protection Act, 2023 requires a Data Fiduciary to give people a readily available way to have their grievances heard. The Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 ask services that host content for users to publish a Grievance Officer and the way to reach them. Tatha Vastu hosts content its customers upload, such as photographs and bills shared in a bill room, so we publish this page and follow these timelines.

Who the Grievance Officer is

The Grievance Officer is the person at TATHA VASTU PRIVATE LIMITED responsible for receiving and resolving grievances about personal data and content. The office is a role, so a grievance reaches whoever holds it, including during leave. Written correspondence can also be sent by post to the registered office: 31, Poddar Chamber, S A Brelvi Road, Horniman Circle, Mumbai, Maharashtra 400001, India.

What you can raise

• A request to access a summary of your personal data, or to correct, complete, update or erase it.
• The withdrawal of a consent you gave us.
• A complaint about how we handled your personal data, including a suspected breach.
• A complaint about content hosted on Tatha Vastu that you believe is unlawful, infringes your rights or was shared without your permission.
• A complaint about an answer you received from our support team that did not resolve your problem.

For product questions, billing and sales, the contact form reaches the right team faster. Security vulnerabilities go through our responsible disclosure process on the security page.

What to include

• Your name and an email address we can reply to.
• Whether you are a customer user, a client or PMC user, or someone named in a bill.
• What the grievance is about, with dates, the work order or bill if you know it, and what you would like us to do.

We may ask you to confirm your identity before acting on a request about personal data, so that we never give one person's data to another. We use what you send only to handle the grievance.

You do not need to give a reason for withdrawing consent or asking for erasure. If we cannot erase something because a law requires us to keep it, such as a tax invoice, we tell you which record and which law.

Timelines

When the data belongs to a contractor's work order

Most personal data in Tatha Vastu sits inside a contractor's work order, such as the name of a site engineer or a client engineer on a bill. For that data, the contractor is the Data Fiduciary. We pass your grievance to the contractor within the same 24 hours, help them answer it, and tell you that we have done so. If the contractor does not act, we tell you what further steps are open to you.

If you are not satisfied

If the Grievance Officer's answer does not resolve your grievance, you may complain to the Data Protection Board of India under the DPDP Act. You must first use this grievance process before going to the Board, as the Act requires.

Governing law

Grievances are handled under the laws of India. The courts at Mumbai, Maharashtra have jurisdiction over any dispute that follows.